ICM - Front Office Operations & Administration
Aims of Front Office Operations &
Administration Training:
This training will provide an understanding of the importance of the front office to hotels, including an overview of room bookings, guest management, and control procedures. It examines the different records that are administered by the front office, as well as appraising financial and security issues. A study is made of the social skills that front office personnel are expected to demonstrate.
Candidates will be able to:
- Understand the importance of the front office in the hotel industry.
- Demonstrate an understanding of the procedures and processes involved in dealing with advance bookings.
- Explain how the marketing function of the front office may be achieved.
- Outline suitable procedures for front office personnel to increase sales.
- Describe how room occupancy may be managed and controlled.
Topics:
- Advanced Bookings
- Check-In and Related Issues
- Guest Accounting
- Security Issues
- Hospitality Management
- Social Skills Development
- Developing Sales Techniques
- Marketing Aspects
- Working with Tariffs
- Yield Management, Groups
- Control Staffing and Equipment